🛡️ First Line Physiotherapy Privacy Policy
Last Updated: October 2025
At First Line Physiotherapy, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, complete online forms, or communicate with our clinic.
1. Information We Collect
We may collect personal information from you in the following ways:
- When you fill out a contact or booking form on our website
- When you communicate with us by phone, email, or text
- When you visit our clinic for assessment or treatment
The types of personal information we may collect include:
- Your name, phone number, and email address
- Health information you voluntarily provide for the purpose of care or inquiry
- Payment and insurance information (when relevant to billing)
- Website usage data (such as IP address, browser type, and pages visited) collected through cookies or analytics tools
2. How We Use Your Information
We use your information only for purposes related to:
- Responding to your inquiries or appointment requests
- Providing and managing your care
- Communicating updates, reminders, and follow-up information
- Processing payments or insurance claims
- Improving our website and services
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Consent
By submitting your personal information through our website or contacting our clinic, you consent to the collection, use, and disclosure of your information as described in this policy. You may withdraw consent at any time, subject to legal and contractual restrictions.
4. Data Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access. Information is stored securely using industry-standard safeguards and accessed only by authorized clinic personnel.
5. Retention of Information
Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law and professional regulations.
6. Third-Party Services
Our website may use third-party services (such as Google Analytics, Meta Ads, or online booking software) that collect anonymized usage data. These providers follow their own privacy practices, which we encourage you to review.
7. Access and Correction
You have the right to request access to or correction of your personal information in our records. To do so, please contact us directly.
8. Contact Us
If you have any questions about this Privacy Policy or our handling of personal information, please contact
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